
FAQ
Find your answers here
Do you offer customization or bespoke pieces?
Yes, we do! Most of our products can be customized to suit your preferences. Whether it's adjusting materials, finishes, or design elements, we’re happy to help. Simply email us or give us a call to discuss your ideas.
Do you take bulk orders for weddings or special occasions?
Yes, we love being part of your celebrations! We offer bulk and custom orders for weddings, gifts, and special events. Whether it’s for bridesmaids, family, or wedding favors, we’re happy to create something meaningful and memorable. Get in touch with us to discuss your requirements.
Are your products handmade?
Yes! Every Kansya piece is handcrafted by skilled karigars using traditional Indian techniques. No two pieces are exactly alike—and that’s what makes them truly special.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping charges and delivery times are calculated at checkout based on your location. If you're placing an order from outside India, feel free to contact us directly for personalized assistance with shipping options and timelines.
How long will it take to receive my order?
As each piece is handcrafted, please allow 7–10 working days for production before shipping. Delivery time will vary depending on your location.
What is your return and exchange policy?
We accept returns or exchanges only for damaged or incorrect items, and the request must be made within 3 days of delivery. To process your request, please share an unboxing video clearly showing the issue. For more information, refer to our full Returns & Exchanges Policy.
How do I take care of my jewelry?
To keep your pieces shining:
- Store them in a dry, soft pouch.
- Avoid contact with water, perfume, or harsh chemicals.
- Gently wipe with a soft cloth after use.
What materials do you use?
We work with a wide range of materials including brass, silver, enamel, semi-precious stones, and unique materials like cement, mother of pearl, resin, wood, and glass. Each piece is designed to tell a story and made with intention.
Couldn't find your answer?
We’re here to help. If you couldn’t find the information you were looking for, please reach out to us directly. Our team is eager to assist you.